Warranty Information

RESIDENTIAL LIMITED LIFETIME WARRANTY

Revised: February 1, 2021

Comfortex warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions.  The Limited Lifetime Warranty is extended to the original residential purchaser only, in the original window for which it was installed. 

COVERED: By a limited lifetime warranty

  • All Internal Mechanisms
  • Components and Brackets
  • Operational cords for a full 3 years from the date of purchase
  • All fabrics, including vanes, panels & inserts, Are covered for a full 5 years from the date of purchase*
  • Motorization components for a full 5 years from the date of purchase
  • Repairs and/or replacements will be made with like or similar parts or products

NOT COVERED: By a limited lifetime warranty

  • Any conditions caused by normal wear and tear
  • Abuse, accidents, misuse or alterations to the product
  • Exposure to the elements (sun damage, wind, water/moisture), excessive heat sources (magnification of light through glass cubes, heaters, candles, ovens, lighting fixtures, etc.)
  • Failure to follow our instructions with respect measurements, proper installation, cleaning or maintenance.
  • Shipping charges, cost of removal and reinstallation.

TO OBTAIN WARRANTY SERVICE

  1.  Contact your original dealer (place of purchase) for warranty assistance.
  2.  If you find that you cannot connect with your dealer, or if you would like more information regarding our warranty, please visit comfortex.com for additional warranty information and/or to access the Dealer Locator to find a dealer in your area
  3. To assist the dealer, please provide the dealer with your original sales order #, type of product and any other information to identify your product.  This information may be located in the head rail of your shade(s).
  4. Describe to the Dealer what you have determined to be wrong with your shade/blind.

This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties.  In no event shall Comfortex or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage.  In some states, exclusions for incidental or consequential damages are not allowable.  Comfortex Dealers and Fabricators must use safety devices supplied by Comfortex in accordance with Window Covering Safety Counsel guidelines.

Different warranty periods and terms apply to commercial products and applications.

*Fraying fabric is covered for 3 years.  Cellular fabric delamination is covered under the limited lifetime warranty, so long as the shade is with the original owner, in the window it was initially intended.  Woodwind Slats are also covered under the limited lifetime warranty for warping.

This Limited Warranty supersedes any previous versions.

If you have any questions regarding the Comfortex Warranty, please contact Comfortex Technical Service at (800) 843-4151 or customercare@comfortex.com.


Click here for a PDF of the Limited Lifetime Warranty.

Click here for Woodwinds Wood Alloy Blinds Premium Performance Guarantee

COMMERCIAL/CONTRACT LIMITED LIFETIME WARRANTY

Effective November 9, 2015

Comfortex warrants that its contract or commercial application of window treatments (excluding fabrics & vertical tracks) will be free from defects in materials and workmanship for as long as the original purchaser owns the product, provided that such products were properly installed in commercial, institutional or multi-tenant facilities; and made or assembled exclusively from Comfortex materials and components.

All fabrics, including vanes, panels & inserts, all wood, real and faux, and cords used in Comfortex window treatments are so warranted for a period of three years from the date of purchase by the original purchaser. Exceptions apply to Shangri-La Shadings (2 years), Roman Shades (2 years), & Roller Shades (5 years). Contract or commercial application Vertical tracks are so warranted for a period of 5 years from the date of purchases by the original purchaser.

The obligation of Comfortex and its distributors is limited to repair or replacement of the window treatments or components found to be defective and excludes shipping charges and labor cost for measuring, and installation. Repairs will be made with like or similar parts. This warranty does not include any conditions or damages resulting from accidents, alterations, exposure to the elements, and exposure to any and all natural and manufactured excessive heat sources. (Excessive heat sources include, but not limited to; magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.), misuse, abuse, normal wear & tear, third party motorized devices or failure to follow Comfortex instructions with respect to measurement, installation, cleaning, maintenance or transportation costs. For example, without limited scope of any of the foregoing exclusions, Comfortex does not warrant any condition or damage resulting from removal of the window treatment and reinstallation in the same or another window.

This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Comfortex or its licensed fabricators or distributors be liable or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee associated with such damage. Some states do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion or limitation may not apply to you. Comfortex Dealers and Fabricators must use safety devices supplied by Comfortex in accordance with Window Covering Safety Counsel guidelines.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. To obtain warranty service, contact Comfortex Technical Service. Warranty claims must be accompanied by proof of purchase.

This limited warranty supersedes any previous versions and is subject to change without notice.

If you have any questions regarding the Commercial/Contract Warranty, please contact Comfortex Technical Service at (800) 843-4151 or customercare@comfortex.com.

MOTORIZED SHADE WARRANTY

Effective January 2015

SOMFY Motorized Shades Warranty
Somfy offers end product suppliers a 5 year warranty on all motors and controls. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. If the Somfy product fails within this 5 year period, Somfy will repair or replace it free of charge through your end product supplier. Batteries are not covered by the warranty. .

Simplicity Motorized Shades Warranty (Including PowerTouch and Integrated Rechargeable Simplicity Motors)
We offer a 5 year warranty on all motors and controls. Specifically, we warrant the Simplicity motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge through your end product supplier. Batteries are not covered by the warranty.


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